2016 Migration Updates: Business Accounts

Fidelity Bank recently migrated data processing systems over the weekend of December 9, 2016.

Important details summarized below:

Online Banking

* Update: ACH Files *

Going forward you will see one of the following messages when you submit an ACH file to Fidelity Bank for processing:

  • “[File Name] is pending financial institution review”. This means the file has been received by the Bank successfully and will be processed pending Bank review.
  • “[File Name] is pending client and financial institution review”. This means the file is pending client’s second level review (dual approval). Once completed the file will be processed pending Bank review.
  • “[File Name] is pending financial institution review. The Credit total allowed to be originated today has been exceeded by [X]”. This means the file has been received by the Bank successfully, but you will need to contact the
    Bank for further communication regarding the limit prior to the Bank processing the file.

Please note: A file will not be processed if one day prior to settlement there are insufficient funds in the account. Same day ACH files will need to be received at the Bank by 9:45am.

UPDATE:Clients that have access to ACH Manager Email Notifications will now receive a Transfer Notification message once their file is Approved by the Bank. Example message below:

ACH FILE received from [Company] on 12/13/2016 has passed all origination steps without exception.

First Effective Date: 12/14/2016
Debit Totals: $21,039.42
Credit Totals: $21,039.42
Number of Debits: 1
Number of Credits: 33
Client Name: XYZ Company
Reference Number: 2d357aad8c20
ACH Transfer Type: Payroll

New Browser Address

Enhanced Online Security

  • We have added an Extended Validation Certificate to provide you assurance you are on Fidelity Bank’s server and login page. If your browser’s address bar is GREEN, your connection is safe. If it’s not GREEN, stop your log in process and contact us immediately.
Please note: The image and passphrase currently displayed at the login are no longer a part of our security protocol.
  • Once you have confirmed the server is safe (GREEN browser bar), the access process will begin with you typing in your User ID and Password.
Please note: You will be prompted to re-establish security challenge questions and answers the first time you login to Personal Online Banking after the weekend of December 9th.
  • Each time you login thereafter, we will check the device you are using whether it’s your computer, mobile phone, or tablet. If we don’t recognize the device, we may ask you to answer a Security Challenge to authenticate your identity.
  • We will also check geographic indicators. If you are logging in from a new location, we may ask you your challenge questions.

Account History

  • When viewing account history after the migration, the Previous Statement tab will display transactions for the period of December 1 through December 9. In January 2017, the Previous Statement tab will display transactions for the period of December 10 through December 31. In subsequent months, the Previous Statement tab will display all transactions for the previous month.
  • It may take several days to have access to check images online for the period covering December 1 – December 9.


ACTION REQUIRED for Exporting account transaction activity via QuickBooks.

NOTE: QuickBooks connectivity services may be interrupted up to 3-5 business days after the conversion is complete.

Account Statement Changes

  • You will receive two account statements in the month of December. The first statement will cover the period of December 1 – 9, 2016 and the second statement will cover the period December 10 – 31, 2016.
  • Account statement processing is moving which will increase USPS and eStatement delivery times.
    • eStatements are the fastest method to receive your statement. Please contact us if you would like to move to an eStatement.
  • Statements will have a new look. Checks clearing will be posted individually in the body of the account statement, as opposed to being subtotaled by day. This could increase the number of pages for your account statement.

If you're looking for migration updates for Personal Online Banking, click here.