Cybersecurity & Infrastructure Security Agency (CISA) Scam Warning from the Department of Homeland Security
By Fidelity Bank
Posted: March 25, 2020
The Cybersecurity and Infrastructure Security Agency (CISA) warns individuals to remain vigilant for scams related to Coronavirus Disease 2019 (COVID-19).
Fidelity Bank wants to help protect our clients. We are asking clients to exercise caution in handling any communication related to COVID-19. Please be advised that Fidelity Bank will never ask for credentials by phone or email.
The Department of Homeland Security warning that Cyber actors may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes.
CISA encourages individuals to remain vigilant and take the following precautions.
- Avoid clicking on links in unsolicited emails and be wary of email attachments. See Using Caution with Email Attachments and Avoiding Social Engineering and Phishing Scams for more information.
- Do not reveal personal or financial information in email, and do not respond to email solicitations for this information.
- Verify a charity’s authenticity before making donations. Review the Federal Trade Commission’s page on Charity Scams for more information.
- Review CISA Insights on Risk Management for COVID-19 for more information.
If you receive a communication that looks like it is from Fidelity Bank but you want to ensure it’s truly from the bank, we are always here to help. You can contact Fidelity Bank directly to verify the communication. Fidelity Bank customer service can be contacted by email at firstname.lastname@example.org or phone at (952) 831-6600. Your lender is also available to help.
These are unprecedented times and Fidelity Bank is here to help. If you have questions about this scam warning or other business-related topics, please reach out to our team for support – we are here to be your business partners.