COVID-19 Communication Updates and Client Resources page header

To our valued clients from President & CEO Chuck Mueller

At the center of our company’s purpose is a commitment to help our clients, this is why we have been working hard to keep our operation seamless so we can be ready to support you and your business. To that end, we have set-up this COVID-19 resource page to host state and federal loan program information along with business resources, based on customer questions.

We will continue to update this page based on the quick changing resources and customer questions so we recommend bookmarking the page and visiting it often.

We also encourage you to stay in close contact with your banker as that person knows your business well and is ready to be your partner through this unprecedented time.

You can also contact the Fidelity Bank team at or by phone at (952) 831-6600.

Note: This email address will connect you with a member of our SBA team. This is not a secure email system. Do not send confidential information, including application related information, through this email. As a reminder, Fidelity Bank is a local, independent bank located in Edina, MN, serving the MN-based business communities.

Special State and Federal Loan Programs

DEED Emergency Loan Program

The Minnesota Department of Employment and Economic Development (DEED) has created an emergency loan program to help Minnesota-based small business owners who need immediate assistance to meet their families’ basic needs during COVID-19 closures. Click here to learn more about the DEED emergency loan program.

Paycheck Protection Program (PPP)

The Coronavirus Aid, Relief, and Economic Security (CARES) Act was signed into law on March 27, 2020. The $2 Trillion Federal economic stimulus package included a $349B measure called the Paycheck Protection Program (PPP). The PPP has been governed by the U.S. Small Business Administration (SBA) and fulfilled through lenders. Details about the program can be found here.

Economic Injury
Disaster Loan (EIDL)

The U.S. Small Business Administration (SBA) is offering U.S. agricultural business owners in all U.S. states, Washington D.C., and territories were able to apply for an Economic Injury Disaster Loan advance of up to $10,000. This advance is designed to provide economic relief to businesses that are currently experiencing a temporary loss of revenue. This loan advance will not have to be repaid. The SBA Economic Injury Disaster Loan (EIDL) program details have been summarized for our clients here.

Frequently Asked Questions

Q: What government-based loan programs might I have access to?

A: The following are primary government-based financing resources available to businesses. Fidelity Bank is continuing to follow updates to ensure we’re able to support customers as soon as the additional information is available. The current government-based financing resources include SBA – Economic Injury Disaster Loan (EIDL), the Paycheck Protection Program (PPP), and the DEED Program.

Q: What additional government-based resources are available?

A: Minnesota Unemployment Insurance – Shared Work Program: This program gives small business employers an alternative to layoffs. The program allows employers to divide available work hours among a group of employees vs. a full layoff of some jobs.

For more information and to apply visit the MN Unemployment Insurance website.

Q: What State and Federal tax changes should I be aware of?

A: There are several State and Federal tax changes including:

  • Changing income tax deadlines
  • Business taxes
  • Property tax
  • In-person services
  • Free tax preparation services

For more details, visit the State of Minnesota’s COVID-19 Response page.

Fidelity Bank's COVID-19 Health and Safety Measures

As of Monday, July 6th, Fidelity Bank has adjusted our COVID-19 lobby and auto bank information, along with procedures for in-person visits.

This page will continue to be updated as a resource for employees to access as we continue monitoring the ongoing coronavirus situation.

Lobby and Auto Bank Hours

Lobby Opens Monday, July 6th

Effective July 6th, we will re-open our lobby and welcome customers without requiring an appointment.

For the welfare of our employees and customers, we have added many health and safety protocols to our daily operating procedures.

In accordance with public health recommendations and the Edina Mask requirement, our employees will be wearing a mask when serving customers. If customers need a mask, we are happy to provide one.

Current Monday to Friday Lobby and Auto Bank Hours 

  • Lobby: 9:00 a.m. – 4:00 p.m.
  • Auto Bank: 7:30 a.m. – 4:00 p.m.

Night Depository – Available 24/7

For your convenience, Fidelity Bank also offers many online services to conduct your banking remotely.

Health and Safety Measures

To help ensure the well-being of our customers and employees, we have added a number of health and safety protocols.

  • We ask that no one enter our facility if sick or experiencing any COVID-19 symptoms.
  • For your protection, our employees will wear a mask while assisting you.
  • Customers are also encouraged to wear masks and we will have single use masks available, if needed.
  • Hand sanitizer is located throughout our bank.
  • Protective shields will be used in our teller windows and customer service desks.
  • We will be maintaining social distancing ​and will ask you to do the same.
  • Enhanced cleaning is conducted throughout the day, with special emphasis on high touch surfaces.
  • Coffee ​and monthly cookies have been removed from the lobby.

COVID-19 Related News

A Note to Our Customers About COVID-19

By Fidelity Bank | March 27, 2020

To our valued clients,   On Wednesday, Minnesota Governor Tim Walz signed Executive Order 20-20 directing Minnesotans to stay at home and limit movement outside of their home beyond essential needs. This order will be in effect March 27th through April 10th. I want you to know that Fidelity Bank is taking this order seriously […]

Cybersecurity & Infrastructure Security Agency (CISA) Scam Warning from the Department of Homeland Security

By Fidelity Bank | March 25, 2020

The Cybersecurity and Infrastructure Security Agency (CISA) warns individuals to remain vigilant for scams related to Coronavirus Disease 2019 (COVID-19).  Fidelity Bank wants to help protect our clients. We are asking clients to exercise caution in handling any communication related to COVID-19. Please be advised that Fidelity Bank will never ask for credentials by phone or […]

Customer Notice

By Fidelity Bank | March 13, 2020

To our valued clients, The Coronavirus is top of mind for so many people, and it is top of mind for us too. Please be assured, the health and safety of our customers and employees is our priority. Fidelity Bank has always taken great pride in having a clean and well-run bank, and we know […]

Still Have Questions?

Contact your banker directly.

Call Fidelity Bank at (952) 831-6600.

Send the Fidelity Bank team at

This is not a secure email system. This email address is for inquiries only. Do not send confidential information, including application related information, through this email. We are not accepting applications through this email. As a reminder, Fidelity Bank is a local, independent bank located in Edina, MN, serving the MN-based business communities.