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Update: ACH and Wire Services 

We are upgrading our Business Online Banking legacy ACH and Wire services to new platform systems called ACH Manager and Wire Manager.

ACH Manager and Wire Manager are fully integrated into Business Online Banking. This upgrade will also include the implementation of security tokens which will be required to process files. Tokens are small, connectionless devices that generate one-time passwords that add an additional layer of security helping to protect you from fraud and identity theft.

In the upcoming months Fidelity Bank will be contacting you to discuss the features and functionality of ACH Manager and Wire Manager and your transition to these new platforms.

You can learn more about ACH Manager, Wire Manager, and tokens by viewing the videos on our Cash Management page.

Best Practice:

Please be reminded that the most secure method of sending a wire request is via Business Online Banking or by setting up a wire template.  Wire requests sent via email to Fidelity Bank are discouraged. Wire instructions that your company receives via email from another party should always be verified using a different communication method such as by phone, before initiating the wire transfer.

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